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Terms & Conditions

All goods shall remain in the sole ownership of Pinebrush Colourman Ltd ( the vendor) until such time as all the monies payable have been received by the vendor.

All orders are subject to availability.

Prices are subject to change without notice.

Prices exclude VAT. VAT will be charged at the rate applying at the time of delivery.

Prices exclude carriage prices.

Colourman paint shades may vary depending on colour of original surface and batch number.

The customer undertakes to accept responsibility for providing safe and sufficient storage facilities for the goods, and will indemnify the vendor against any losses, damages or costs arising out of a breach of this condition.

The application and use of the goods is the absolute responsibility of the buyer.  Any information whether verbal or in writing (including on our website) is for guidance only and is given in good faith but without warranty, since skill of application, usage and site conditions are beyond our control.  In any event we do not accept liability for the performance or non-performance of any products beyond the price paid by the customer for the goods delivered by us (for example, we shall not be liable in respect of wasted time or additional costs incurred by any person such as labour or scaffolding costs nor shall we be liable in respect of any alleged consequential losses of any person.)

The customers attention is drawn to the application and usage information relating to the goods which is available on the vendors website at www.pinebrushcolourman.co.uk, this information can also be requested by telephone 01404 812523

All these terms and conditions and any claims arising in relation to goods ordered or supplied shall in all respects be governed by English law and any dispute arising under or in connection with the foregoing shall be for the exclusive jurisdiction of the English courts.

The foregoing exclusions and limitations do not affect (and are subject to) those of your statutory rights as a consumer which cannot be excluded by law.

We reserve the right to change these terms and conditions from time to time and you should refer to them each time you place an order.


Delivery prices are for Mainland UK only, please contact us for delivery information outside the UK. We reserve the right to cancel a delivery outside the UK if postage pricing has not been agreed beforehand.

Unless otherwise agreed in writing, delivery of the goods shall take place at the vendors place of business

We cannot guarantee delivery dates and times as these may be affected by circumstances outside our control.  We will do our best to contact you if we are forewarned of delays.

For this reason we are unable to accept responsibility for lost working time and recommend goods are ordered well in advance of any project start dates.

If we are unable to gain access to the agreed delivery address we will make contact with you to re arrange delivery. Unfortunately in these circumstances we may have to charge you a further delivery fee.

All goods must be signed for on receipt.

Delivery will generally be made between 7am and 6pm Monday to Friday (excluding bank holidays)

Please allow 5 working days for delivery to a UK mainland address from receipt of your paid order subject to availability.

If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods)

You must inspect the goods on delivery. If any goods are damaged or not delivered you must write to tell us within 5 days of delivery.  You must give us ( and any carrier) a fair chance to inspect the damaged goods.  No such claims will be accepted after the 5 days have elapsed.

Payment terms

You are to pay us in cleared funds in £ sterling, on delivery, unless you have an approved credit account.

If you have an approved credit account, payment is due no later than end of month following the month of delivery unless otherwise agreed in writing.

The vendor reserves the right to charge interest at 2% above National Westminster Bank  base rate on all monies not paid within 14 days of the date for payment. Such interest to be calculated on a daily basis from the date for payment to the date of receipt of cleared funds.

Time for payment shall be of the essence

Return of goods

We will accept the return of goods from you only:

1.by prior arrangement (confirmed in writing);

2.on payment of an agreed handling charge (unless the goods were defective when delivered) and

3.where the goods are as fit for sale on their return as they were on delivery.

Any goods made or mixed specifically to order are non-returnable.

Export terms

These terms apply (except to the extent that it is inconsistent with any written agreement between us) where we supply the goods over an international border or overseas.

The vendor shall be responsible for delivery of the goods to the overseas carrier.  The vendor shall not be responsible for any direct, indirect or consequential loss of any nature by reason of any delay in delivery of the goods by the overseas carrier to the customer

You are responsible for arranging testing and inspection of the goods at our premises before shipment (unless otherwise agreed). We are not liable for any defect in the goods which would be apparent on inspection unless a claim is made before shipment. We are not liable for any damage during transit.

We are not liable for death or personal injury arising from the use of the goods delivered in the territory of another State (within the meaning of s.26 (3) (b) Unfair Contract Terms Act 1977).


if we fail to deliver within a reasonable time you may ( by informing us in writing) cancel the order, however:-

1. you may not cancel if we receive your notice after the goods have been dispatched and

2. if you cancel the contract, you can have no further claim against us under the contract.

If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed) for the order.


We may suspend or cancel the order, by written notice if:

  1. you fail to pay us any money when due (under the order or otherwise);
  2. you become insolvent;
  3. you fail to honour your obligations under these terms.


We hope you are fully satisfied with your product(s), however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please contact us within 5 days of receipt of the goods to inform us of your intention.  We ask that you take reasonable care of the product(s) while they are in your possession and that wherever possible you return the goods either in or with the original packaging.

Following your notification of your intent to return product(s) we will make contact with you to make arrangements for the return of the item(s).  If the goods are not returned as arranged it may be necessary for us to charge you the direct costs of delivery.

Refunds will be processed within 30 days of you notifying us of your intention to return the product(s) and will be made in the same method of payment.

Any goods made or mixed specifically to order are non-refundable.

Contact information

Pinebrush Colourman Ltd, Fourways, Lower Broad Oak Road, West Hill, Devon. EX11 1UB.

Registered in England  no: 6405565

Tel/Fax ; 01404 812523


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 T: 01404 812523
E: info@pinebrushcolourman.co.uk
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